Shipping policy

DUE TO NEW SAFETY PRECAUTIONS, PLEASE ALLOW 10-15 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

THERE WILL BE SHIPPING COSTS ON PURCHASES OF OUR COLLABORATION PRODUCTS. SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF YOUR PACKAGE.

 

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

 

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (HEY GOD) AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (HEY GOD) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO FEAR OF GOD AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

 

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT  Solomon@boundforheaven.org